What is a Hotel POS?
POS = Point of Sale System
Software for billing at restaurants, bars, coffee shops, and other hotel outlets. Integrates with PMS for room charging and centralized reporting.
What Does Hotel POS Do?
| Function | Description |
|---|---|
| Order taking | Capture food & beverage orders |
| Billing | Generate GST-compliant bills |
| Room charge posting | Post F&B charges to guest room account |
| KOT generation | Kitchen Order Tickets for kitchen display |
| Table management | Track table status, reservations |
| Inventory deduction | Auto-reduce stock as items sold |
| Reports | Sales, item-wise, waiter-wise reports |
POS-PMS Integration
The most critical feature for hotel POS is integration with your Property Management System:
- Room charge posting: Guest orders coffee, charge goes to room 305 instantly
- Guest verification: Verify guest name and room before posting
- Credit limit check: Alert if guest exceeds credit limit
- Consolidated billing: All F&B charges appear on final room bill
- Night audit: F&B revenue included in daily reports
Without Integration: Staff manually enters room charges in PMS = errors, delays, missed charges. With integration = instant, accurate, automatic.
Key POS Features for Hotels
- Multiple outlets: Manage restaurant, bar, pool cafe from one system
- Touch screen interface: Fast order entry for servers
- Split bills: Split by item, by guest, equal split
- Modifiers: "No onion", "Extra spicy", special requests
- Happy hour pricing: Time-based promotional rates
- Combo/packages: Meal deals, buffet packages
- Multi-payment: Cash + card + room charge on same bill
- GST compliance: Proper tax calculation, GSTIN on bills
Popular Hotel POS in India
| POS System | Best For | PMS Integration |
|---|---|---|
| eZee BurrP! | eZee PMS users | Native with eZee |
| IDS F&B | Large hotels | IDS Next integration |
| POSist | Chain restaurants | API integration |
| Torqus | Fine dining hotels | Multiple PMS |
| Petpooja | Quick service | Limited hotel PMS |
POS Hardware Requirements
- Touch screen terminal: Main billing station
- Tablet/iPad: Tableside ordering
- Kitchen display: Digital KOT screen
- Receipt printer: Thermal printer for bills
- KOT printer: Kitchen ticket printer
- Cash drawer: For cash transactions
- Card machine: EDC/POS terminal for cards
Pro Tip: Go for cloud POS. Access reports from anywhere, no data loss if terminal fails, automatic updates.
Choosing the Right POS
- PMS compatibility: Must integrate with your hotel PMS
- Ease of use: Staff should learn in 1-2 hours
- GST compliance: Proper tax handling for India
- Offline mode: Works if internet goes down
- Support: Local support in your language
- Scalability: Add outlets easily
- Inventory link: Integration with stores management